(NVQ/QCF) Business and Administration Intermediate Apprenticeship Level 2 / NVQ Level 2
Course Overview
Industry recognized certification for Business and administration.
These qualifications are aimed at those seeking work in administration and those already working in organisations who wish to develop their administration skills. They are designed to cater for the wide range and diversity of job roles where competence in business administration is vital.
Requirements
To complete this qualification, candidates must achieve 45 Credits from a choice of units specialising within your service administration sector
Delivery
All workplace based (for individual or groups)
Assessment
Observation, discussion, personal statement, supporting documentation, testimony, questioning.
Learner support
Learning material, optional in-company workshops
Progression
Business and Administration, Customer Service or Management Advanced Apprenticeship at Level 3 or job roles such as Office Executive, Office Supervisor or Personal Assistant.
Qualification Structure
To achieve the Business administration a full Level 2 qualification, the learner must complete a minimum of forty-five credits, of which thirty-six credits must be selected from units at Level 2 or above; twenty-one credits must be completed from Group A Mandatory Units, a minimum of fourteen credits from Group B optional units and a minimum of ten credits from Group B, C and D optional units [maximum ten from C and six from D].
Course Outline
- Communicate in Business Environment;
- Understand Employer Organisations;
- Principles of Providing Administrative Services;
- Principles of Business DocumentProductions and Information Management;
- Manage Personal and Professional Development;
- Developing Working Relationship with Colleagues
- Administer the Recruitment and Selection Process;
- Handle Mail;
- Organise Business Travel or Accommodation;
- Provide Reception Services;
- Provide Administrative Support for Meetings;
- Prepare Text from Notes Using Touch Typing;
- Manage Diary Systems;
- Collate and Report Data;
- Contribute to the Organisation of an Event;
- Employee Rights and Responsibilities;
- Prepare Text from Shorthand;
- Buddy a Colleague to Develop their Skills;
- Store and Retrieve Information;
- Administer Parking Dispensation;
- Administer Finance;
- Prepare Text from Recorded Audio Instruction;
- Archive Information;
- Administer Human Resource Records;
- Produce Business Documents;
- Produce Minutes of Meetings;
- Meet and Welcome Visitors in a Business Environment;
- Health and Safety in a Business Environment;
- Use a Telephone and Voicemail System;
- Contribute to the Development and Implementation of an Information System;
- Monitor Information Systems;
- Develop a Presentation;
- Deliver a Presentation;
- Maintain and Issue Stationery and Supplies;
- Use and Maintain Office Equipment.
- Using Email;
- Bespoke Software
- Spreadsheet Software;
- Data Management Software;
- Presentation Software;
- Work Processing Software;
- Website Software
- Deliver Customer Service;
- Participate in a Project;
- Processing Customers’ Financial Transactions;
- Payroll Processing;
- Process Information about Customers;
- Develop Customer Relationships
- Understand the Use of Research in Business;
- Understand the Legal Context of Business;
- Principles of Marketing Theory;
- Principles of Digital Marketing;
- Principles of Customer Relationships;
- Understand Working in a Customer Service Environment;
- Know how to Publish, Integrate and Share Using Social Media;
- Exploring Social Media;
- Understand the Safe Use of Online and Social Media Platforms;
- Principles of Equality and Diversity in the Workplace;
- Principles of Team Leading.
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